Before You Fly

Baggage Allowances

The following policy and charges apply:

  • The free checked baggage allowance for Adults and Children over 2 yrs. on Lusaka-Ndola/Livingstone/Lilongwe/Lower Zambezi/Solwezi/Mfuwe and Ndola-Solwezi/Lubumbashi (and vv) will be up to 2 (two) pieces with a total of no more than 23 kilos (50 pounds). On all other routes operated by smaller aircraft the free allowance will be up to 2 (two) pieces with a total of no more than 15 kilos. Total dimensions shall be no more than 157 cm/ 61 in. Why do we have these rules? Click here for the answer
  • Any single bag weighing over 32kgs/70lbs will not be accepted and must be shipped separately as freight or cargo using Zega. (see unaccompanied baggage or cargo)
  • There is no free checked baggage allowance for Infants but one hand-baggage ‘baby bag’ not exceeding 3kgs is permitted. A pushchair/car seat or pram is permitted free of charge (only 1 piece per infant) This may be subject to space available where there is a full flight
  • Hand baggage on all routes is strictly limited to 5 kilos on all flights. This allowance includes ladies handbags, laptop bags, etc) Why do we have these rules? Click here for the answer

  • Proflight Zambia is a point-to-point airline and therefore connecting passengers are subject to Proflight Zambia’s baggage allowances on domestic flights; see the tables below for full information. Excess baggage will be carried subject to the relevant fee being paid and will be carried on a Standby basis & subject to capacity.  Why do we have this rule? Click here for the answer

  • Interline Baggage Allowance- where an International connecting flight and a Proflight sector are included on the one ticket and in the same PNR then Proflight will apply the free checked allowance of the Interline carrier. Please note that higher levels given above the standard free checked allowance of the Interline carrier due to Frequent Flyer level will NOT be honored on Proflight sectors.  If for any reason not all the permitted interline baggage can be loaded , then it will be sent free of charge on the next available flight. This policy does not apply where there are two separate tickets or where the ticket is issued on Hahn Air (169). 

  • Extra pieces of baggage or additional bags (that is pieces in excess of the above allowance) will be subject to excess and/or the additional baggage charges and will only be accepted on a space available (standby) basis. Perishable items will not be accepted as standby baggage. Click here for the answer
  • Baggage taken on a 'Standby' basis will be accepted with the understanding that Proflight Zambia is not liable for delays in the transportation of the baggage to its destination or costs incurred by passengers for the collection of 'Standby' baggage. Why do we have this rule? Click here for the answer
  • To guarantee the carriage of excess baggage you may book an extra seat and avail of an extra 80 kg baggage allowance.. This may be arranged through your travel agent/tour operator or when you book online - click here for more information.

Additional Baggage and Excess baggage charges (Paid at the airport in Zambia)

Please note that all payments made in Zambia can be made in Zambian Kwacha or United States Dollars in cash **or Credit or Debit Cards.

** please note any US$ payment where change is given will be received in Zambian Kwacha only.

The following are the charges and fees to be applied to overweight and excess baggage when payment is made at the airport. You can save money by paying for additional baggage online at the time of making your booking.

The following allowances apply to Adults and Children over 2 years; there is no free checked baggage allowance for Infants (for exceptions see the table below)

Lusaka-Livingstone/Ndola/Lilongwe/ Lower Zambezi /Solwezi /Mfuwe and vv 

Ndola-Lubumbashi/Solwezi and vv

Checked bags:   Cost   Excess 1-5 kg inc.   Excess 6-32 kg inc.
One or Two checked bags up to 23 kg Free Flat fee of US$10.00
Flat Fee of US$50.00
Each additional bag up to 20 kg US$30.00
Extra fee of US$10.00
Extra Fee of US$50.00
Baby Buggy, pram, etc-1 piece Free    
Cabin Baggage:      
Strictly 5kg only Free    
Infant 'Baby Bag' up to 3 kg Free    

All other routes

Checked bags:   Cost   Excess 1-5 kg inc.   Excess 6-32 kg inc.
One or Two checked bags up to 15 kg Free Flat fee of US$10.00
Flat Fee of US$50.00
Each additional bag up to 20 kg US$30.00
Extra fee of US10.00
Extra Fee of US$50.00
Baby Buggy, pram, etc-1 piece Free    
Cabin Baggage:      
Strictly 5kg only Free    
Infant 'Baby Bag' up to 3 kg Free    

If you have excess baggage or additional baggage please make payment at the Proflight Zambia office before you pass through security. Payment will be accepted in Cash (Zambian Kwacha or United States Dollar or Visa or Mastercard. Once paid these charges are non-refundable. Please note any change given where US$ has been received will be given in Zambian Kwacha.

Additional Baggage and Excess baggage charges - Prepaid online or with selected agents, tour operators and Lodges.

Please note that where payment is made in Zambia that we will only accept payment in Zambia Kwacha or United States Dollars and credit or debit cards. Agents and Lodges may make an additional charge for payment by credit card.

The following are the charges and fees to be applied to additional baggage when payment is made at online at the same time as making the booking online at www.flyzambia.com, at Proflight offices, travel agents; selected Lodges and tour operators) ; these fees are non-refundable.

Lusaka to Ndola / Livingstone / Solwezi / Lilongwe / Lower Zambezi / Mfuwe and vv

Ndola-Lubumbashi/Solwezi and vv

Checked bags:   Cost   Excess 24-32 kg inc.
One or Two checked bags up to 23 kg Free   Flat fee of US$50.00
Each additional bag up to 20 kg US$25.00
  Extra fee of US$50.00
Baby Buggy, pram, etc-1 piece Free  
Cabin Baggage:    
Strictly 5kg only Free  
Infant 'Baby Bag' up to 3 kg Free  

All other routes

Checked bags:   Cost   Excess 16-32 kg inc.
One or Two checked bags up to 15 kg Free Flat  fee of US$50.00
Each additional bag up to 20 kg US$25.00
Extra fee of US$50.00
Baby Buggy, pram, etc-1 piece Free  
Cabin Baggage:    
Strictly 5kg only Free  
Infant 'Baby Bag' up to 3 kg Free  

Definitions

First Checked Bag: You are permitted to check-in up to two (2) bags not exceeding 23 kgs in total  (Lusaka-Ndola/Livingstone/Solwezi/Lilongwe/Lower Zambezi/Mfuwe and Ndola-Lubumbashi/Solwezi (and vv) or 15 kgs on all other routes. The maximum dimensions of 157 cm; bags will be weighed and measured at check in.

Extra bag fee: Each item is excess of the free allowable pieces with max dimensions of 157 cm.

Overweight bag fee: Will apply to all bags over the maximum weight according to the route. In the event of a connecting flight within Zambia the lower limit of 15 kg will apply to both flights.

Important reminder – excess/additional baggage is on a standby basis and is subject to space and is only loaded once flight is closed and authorisation from captain is given to load excess.

Sports Equipment, Bicycles, Fishing Gear, etc.

Golf bags, bicycles and fishing gear, etc form part of your free ‘ checked bag’ allowance. Sports equipment exceeding this will be carried subject to payment of the appropriate ‘Extra Bag’ fee and will be loaded on a Standby basis. Sports equipment must still comply with the baggage dimensions. Why do we have this rule? Click here for the answer

Unaccompanied baggage and cargo

  • Cargo, heavy bags of more than 32 kg and unaccompanied baggage on schedule flights must be booked with the relevant cargo agents;  they will collect payment. 
  • Cargo and unaccompanied baggage on flights between Lusaka and the Lower Zambezi should be booked directly with Proflight Zambia subject to payment of the 'Extra Bag' rates shown above. Enter your request on the 'Feedback Form'.

Storage of Excess Baggage

With a minimum of 72 hours notice passengers can arrange for excess baggage to be stored at the Proflight Zambia storage facilities free of charge. (applicable to Lusaka only). Please send us your request using the Contact Us-Enquiry Form tab on our home page. Upon arrival at the airport make your way to the  Proflight terminal office where our staff will  escort you to the baggage storage area where you can leave your bag. Proflight Zambia will not be liable for any loss or damage to baggage stored on the customer’s behalf. 

Important

Checked Luggage – Proflight Zambia will not accept items not covered in our limit of liability in or as checked baggage and assumes no responsibility or liability for such items, regardless of whether Proflight Zambia knew or should have known of the presence of such items in checked or transferred baggage. If any such items (camera equipment, jewellery, computers, videos or optical equipment, etc.) are lost, damaged or delayed, you will not be entitled to any reimbursement under our standard baggage liability, or under any declared excess valuation. Do not attempt to check these items. Carry them with you in the passenger cabin (subject to carryon baggage limitations).

Notice of Baggage Liability Limitations

Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel, including domestic portions of international journeys, the liability limit is approximately US$9.07 per pound or US$20.00 per kg for checked baggage and US$400.00 per passenger for unchecked baggage.

NOTE: Baggage which is already damaged, contains fragile items, is inadequately packed, is not admissible in the cabin or is on 'Standby' will be accepted subject to ‘Limited Liability’, meaning that these liability limits may not apply.

Time limit for action: Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.

If you have travelled recently with Proflight Zambia and you wish to report a lost or damaged bag please
download a Claim Form. Please ensure that you  submit your baggage tag if making a claim.